At Hot Sale Shoe Store, we’re committed to making your shopping experience smooth and satisfying. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates.

Returns & Exchanges

We want you to love your Hot Sale shoes! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • Undamaged with no signs of wear
  • Including all original packaging and tags

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Adult Flip Flops
  • Adult Sandals
  • Baby Sandals

How to Return or Exchange

  1. Submit a Request
    Email our customer service at [email protected] within 15 days of receiving your order. Use this template:

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Hot Sale Shoe Store Customer Service,

    I would like to request a [return/exchange] for my recent order #[Your Order Number].

    Item(s) to Return/Exchange:
    [Product Name]
    [Size/Color]
    [Quantity]

    Reason for Return/Exchange:
    [Please specify reason]

    For Exchanges:
    Desired Replacement Item: [Product Name, Size, Color]

    Please let me know the next steps to complete this process.

    Thank you,
    [Your Full Name]
    [Your Email Address]
    [Your Phone Number – optional]

  2. Wait for Approval
    We’ll review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Items
    Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return
    Send the package to:
    Hot Sale Shoe Store Returns
    1754 James Martin Circle
    Upper Arlington, US 43221

    Use a trackable shipping method – you’re responsible for items until they reach our warehouse.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we cover shipping costs for the replacement item.
  • Original shipping fees are non-refundable.

Refund Process

  • Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please allow 3-10 business days for your bank or credit card company to process the refund.
  • Sale items are eligible for exchange or store credit only.

Exchange Process

  • We’ll ship your replacement once we process your return.
  • If your desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
  • No additional charge for exchanges of equal value. For higher-value items, you’ll pay the difference.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Last Updated: [Insert Date]