Welcome to Hot Sale Shoe Store’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, global shipping, returns, and more. Can’t find what you need? Contact our friendly team at [email protected].
About Our Products
What types of shoes do you offer?
We specialize in fashionable footwear for all ages! Our collections include:
- For Adults: Boots, flats, flip flops, heels, mules, platforms, sandals, slides, sneakers, and clogs
- For Babies: Boots, flats, sandals, and sneakers
- Seasonal Favorites: From summer sandals to winter boots
How do I choose the right size?
We provide detailed size charts for each product. If you’re between sizes or have specific fit concerns, we recommend sizing up. Remember – we offer a 15-day return policy if the fit isn’t perfect!
Are your shoes suitable for wide feet?
Many of our styles accommodate wider feet, especially our sandals and sneakers. Look for “wide fit” in the product description or contact us for personalized recommendations.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your shoes to you fast. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide! (Some Asian and remote areas excluded). Your stylish footwear ships from our headquarters in Upper Arlington, Ohio.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with real-time tracking
- Free Shipping: For orders over $50, 15-25 business days via EMS with basic tracking
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you’ll get real-time updates. EMS provides basic tracking.
What if my package is delayed?
While we provide estimated delivery windows, occasional delays can happen with international shipping. If your package is significantly delayed, contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What’s your return policy?
We want you to love every step! You may return unworn, undamaged shoes in original packaging within 15 days of delivery for a refund (minus original shipping costs). Email [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. This ensures you get your perfect pair as quickly as possible.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5-7 business days. The timing depends on your payment method and bank processing times.
Customer Service
How do I contact customer service?
Our friendly team is happy to help! Email us at [email protected] for any questions about products, orders, or returns.
What are your customer service hours?
We respond to emails Monday-Friday, 9am-5pm EST. We aim to reply within 24 business hours.
Do you offer styling advice?
Absolutely! Our shoe experts can recommend styles for your needs – whether you’re looking for comfortable work shoes, vacation sandals, or baby’s first walkers. Just ask!
Still have questions? We’re here to help you find your perfect pair! Contact us at [email protected] or visit our website at www.qualityusfootwear.com.
Happy stepping from the Hot Sale Shoe Store team!